MANAGEMENT & CONSULTANCY

Black Spoon was born out of our passion to introduce new F&B concepts to the market whilst providing a complete management solution from conception to daily operations.

Our team covers all facets from Marketing & HR to complete Operations & Accounting services.

We pride ourselves in strategically using our market knowledge and management skills to drive the most out of each brand we represent.

MANAGEMENT SERVICES

STRATEGY | OPERATIONS | HR | ACCOUNTING | PROCUREMENT | MARKETING & PR

STRATEGY

AUDIT OF EXISTING OPERATIONS & MANAGEMENT   |   REPORT OF PRODUCT AGAINST MARKET STUDY   |   REPORT OF OPERATIONAL PROBLEMS

NEW STRATEGY AND IMPLEMENTATION   |   MID YEAR REVIEW

Everything begins with the right strategy and a structured plan.  We start by doing a complete audit of the existing brand and it's operations and management.  Digging deep into the everyday workings of the concept.  This allows us to generate a report where we point out all the potential improvements that can be made.  This can be anything from operational issues to marketing strategy disconnect.

We then prepare a corrective action plan that can be implemented to rectify all the points mentioned in the audit and start a 90 day plan to action everything.  Once completed we would then help run the system correctly and have another review after six months. 

OPERATIONS

MANAGEMENT OF ALL TOP LEVEL OUTLET OPERATIONS   |   INSTALLING ALL REQUIRED SYSTEMS   |   PROVIDING FOH & BOH MANUALS

ANALYSING REVENUE & COSTS MILESTONES   |   GOAL SETTING   |   MONTHLY MANAGEMENT REPORTS

We work closely with the management team to come up with the right system that works for the brand and it's operations.  We look at the Top-Level requirements that may need to be addressed and implement the right POS and inventory management procedures.  We train the management and staff to work through our Front-Of-House and Back-Of-House manuals to ensure that the restaurant works at the highest standards. 

We prepare mid-year and yearly goals for the management to have constant improvement.  And a monthly management report is provided giving a complete snapshot of the business and it's achievements.

H.R

PREPARATION OF MANNING GUIDE   |   MANAGEMENT OF ALL PERSONNEL FILES   |   PAYROLL MANAGEMENT   |   STAFF TRAINING

We support all aspects of Human Resources.  Everything from preparing all documentations and submissions for labour departments all the way to staff training and payroll management  

We conduct quarterly reviews alongside the outlet manager as well as support staff training and prepare all manning guides for the managers to use throughout the year.

ACCOUNTING

COMPLETE BOOK KEEPING   |   REPARATION FOR YEARLY AUDIT   |   MONTHLY FINANCIAL REPORTS   |   STOCK KEEPING

We have a team of Accountants that manage all book keeping requirements from setting up and managing the full chart of accounts, issuing all vendor payments, maintaining cash flow reports and preparing all extensive monthly reports to provide a complete in depth picture of the companies figures.

We also ensure that the outlet is keeping accurate stock reports and that allows the business maintain the right ordering process and reduce wastage.

PROCUREMENT

MONTHLY STOCK KEEPING   |   CONSOLIDATION OF PROCUREMENT SERVICES   |   POS INTEGRATION FOR ALL GOODS ON HAND

BULK ORDER SUPPORT AND NEGOTIATING ACROSS BRANDS 

With several years of Dubai experience and working with over a hundred vendors, we are able to extend similar terms across more brands which can severely help reduce the load on the brands procurement.  We are also able to re-negotiate prices across common vendors to help reduce cost-of-sales and hence increase profit margins.

MARKETING & PR

YEARLY MARKETING PLAN & DEDICATED STRATEGY   |   MANAGEMENT OF SOCIAL MEDIA PLATFORMS   |   MANAGEMENT OF ALL ONLINE PLATFORMS

PR SERVICES

With every great product and brand, comes the requirement to have that message voiced to the right audience.  Our Marketing and creative consultants can prepare a year long dedicated marketing & PR plan that would provide maximum exposure for the brand.

With the support of our partner PR agency, we are able to get the right story into the right channels.  We also manage all Social Media accounts.

CONSULTANCY SERVICES

CONCEPT STRATEGY | BRAND DEVELOPMENT | CONCEPT EXECUTION

CONCEPT

IDEA DEVELOPMENT

MARKET RESEARCH

VISION | MISSION

BRAND POSITIONING

INTERIOR STYLE

COMPLETE BRAND PRESENTATION

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